Privacy Policy

DUHOMES HOLIDAY HOMES CO. L.L.C

1. Introduction

This Privacy Policy explains how DUHOMES HOLIDAY HOMES CO. L.L.C (“DuHomes”, “we”, “our”, or “us”) collects, uses, stores, and protects your personal data when you use our website www.duhomes.ae or any of our services, in compliance with applicable UAE laws and regulations, including those set by the Dubai Department of Economy and Tourism (DTCM).

By using our website or services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

2. Definitions

“Personal Data” means any information relating to an identified or identifiable natural person.

“Services” refers to the booking, management, and rental of holiday homes, as well as any related hospitality or property management services provided by DuHomes.

“DTCM” refers to the Dubai Department of Economy and Tourism.

3. Information We Collect

We may collect and process the following types of personal data:

Identification Information: Full name, nationality, passport number, Emirates ID number (where applicable).

Contact Details: Email address, telephone number, and correspondence records.

Booking Information: Check-in/check-out dates, number of guests, property details.

Payment Information: Transaction details (processed securely through third-party payment providers; we do not store full card details).

Compliance Data: Copies of identification documents as required by DTCM regulations.

Website Usage Data: IP address, browser type, and cookies (see Section 8).

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

To perform our contractual obligations to you.

To comply with applicable legal and regulatory obligations.

For our legitimate business interests, such as improving customer service.

With your consent, where applicable.

5. How We Use Your Data

We use your personal data to:

Confirm, process, and manage your bookings.

Comply with UAE tourism and residency regulations.

Facilitate payment processing and security checks.

Communicate with you before, during, and after your stay.

Enhance our website, services, and customer experience.

6. Sharing Your Data

We may share your data only with:

Government Authorities: Including DTCM and immigration authorities, where required by law.

Trusted Service Providers: Such as cleaning companies, maintenance teams, and payment processors, strictly for operational purposes.

Professional Advisors: Such as accountants or legal advisors, where necessary.

We will never sell, rent, or trade your personal data to third parties for marketing purposes.

7. International Data Transfers

If your personal data is transferred outside the UAE, we will take appropriate safeguards to ensure that it is treated securely and in accordance with this Privacy Policy.

8. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience, improve functionality, and analyse website traffic. You may disable cookies through your browser settings; however, this may affect your use of our website.

9. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, and as required by UAE law.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration.

11. Your Rights

Subject to UAE law, you have the right to:

Access the personal data we hold about you.

Request correction of inaccurate or incomplete data.

Request deletion of your data (unless retention is required by law).

Object to certain processing activities.

Requests can be submitted to:

DUHOMES HOLIDAY HOMES CO. L.L.C

Dubai, United Arab Emirates

Email: info@duhomes.ae

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal or operational requirements. The updated version will be posted on our website with the effective date.

13. Contact Us

For any privacy-related questions or concerns, please contact:

DUHOMES HOLIDAY HOMES CO. L.L.C

Dubai, United Arab Emirates

Email: info@duhomes.ae

Phone number: +971 58 592 8194